Allegiant Hospice Privacy Policy and Terms & Conditions

Please note that this Website is available to the entire community and is designed for educational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you are advised to consult with a physician or other health-care professional. Please do not disregard, avoid, or delay obtaining medical or health related advice from your health-care professional or hospice staff because of something you may have read on this website. ALLEGIANT HOSPICE AND ITS EMPLOYEES, AGENTS AND AFFILIATES DO NOT WARRANT THE CONTENT OF THIS WEBSITE AND SPECIFICALLY DISCLAIM, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND OR NATURE WHATSOEVER. FURTHERMORE, ALLEGIANT HOSPICE WILL NOT BE LIABLE TO ANY PERSON FOR ANY DAMAGES, CLAIMS, DEMANDS, OR CAUSES OF ACTION, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE, AS A RESULT OF SUCH PERSON’S USE OF THIS WEBSITE OR ANY INFORMATION SUCH PERSON MAY OBTAIN FROM IT.

Allegiant Hospice does not discriminate against any person on the basis of any legally protected class including, but not limited to: race, color, national origin, disability, age in admission, treatment, or participation in its programs, services, and activities or in employment.

HIPAA Notice of Privacy Practices for Allegiant Hospice – Effective 09/2013

Allegiant Hospice understands that your health information is highly personal, and we are committed to safeguarding your privacy. Please read this Notice of Privacy Practices thoroughly. This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

Use and Disclosure of Health Information

Allegiant Hospice LLC (Agency) may use your health information, as defined in the Privacy Rule of the Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), for purposes of providing you treatment, obtaining payment for your care and conducting health care operations. The Agency has established policies to guard against unnecessary disclosure of your health information.
The Following Is A Summary Of The Circumstances Under Which And Purposes For Which Your Health Information May Be Used And Disclosed:

To Provide Treatment. The Agency may use your health information to coordinate care within the Agency and with others involved in your care, such as your attending physician, members of the Agency interdisciplinary team and other health care professionals who have agreed to assist the Agency in coordinating care. For example, physicians involved in your care will need information about your symptoms in order to prescribe appropriate medications. The Agency also may disclose your health care information to individuals outside of the Agency involved in your care including family members, clergy whom you have designated, pharmacists, suppliers of medical equipment or other health care professionals the agency uses in order to coordinate your care.
To Obtain Payment. The Agency may include your health information in invoices to collect payment from third parties for the care you receive from the Agency. For example, the Agency may be required by your health insurer to provide information regarding your health care status so that the insurer will reimburse you or the Agency. The Agency also may need to obtain prior approval from your insurer and may need to explain to the insurer your need for hospice care and the services that will be provided to you.
To Conduct Health Care Operations. The Agency may use and disclose health information for its own operations in order to facilitate the function of the Agency and as necessary to provide quality care to all of the Agency’s patients. Health care operations includes such activities as:

  • Quality assessment and improvement activities.
  • Activities designed to improve health or reduce health care costs.
  • Protocol development, case management and care coordination.
  • Contacting health care providers and patients with information about treatment alternatives and other related functions that do not include treatment.
  • Professional review and performance evaluation.
  • Training programs including those in which students, trainees or practitioners in health care learn under supervision.
  • Training of non-health care professionals.
  • Accreditation, certification, licensing or credentialing activities.
  • Review and auditing, including compliance reviews, medical reviews, legal services and compliance programs.
  • Business planning and development including cost management and planning related analyses and formulary development.
  • Business management and general administrative activities of the Agency, including certain marketing activities.

For example the Agency may use your health information to evaluate its staff performance, combine your health information with other Agency patients in evaluating how to more effectively serve all Agency patients, disclose your health information to Agency staff and contracted personnel for training purposes, use your health information to contact you as a reminder regarding a visit to you, or contact you as part of general fundraising and community information mailings. You have a right to opt-out of these mailings and tell us you do not want to be contacted for these purposes.
The Agency may disclose certain information about you including your name, your general health status, your religious affiliation and where you are in the Agency’s facility in an Agency directory. The Agency may disclose this information to people who ask for you by name. Please inform us if you do not want your information to be included in the directory.

Federal and State privacy rules allow the Agency to use or disclose your health information without your consent or authorization for a number of reasons.

When Legally Required. The Agency will disclose your health information when it is required to do so by any Federal, State or local law.

When There Are Risks to Public Health. The Agency may disclose your health information for public activities and purposes in order to:

  •  Prevent or control disease, injury or disability, report disease, injury, vital events such as birth or death and the conduct of public health surveillance, investigations and interventions.
  • Report adverse events, product defects, to track products or enable product recalls, repairs and replacements and to conduct post-marketing surveillance and compliance with requirements of the Food and Drug Administration.
  • Notify a person who has been exposed to a communicable disease or who may be at risk of contracting or spreading a disease. – Notify an employer about an individual who is a member of the workforce as legally required.

To Report Abuse, Neglect Or Domestic Violence. The Agency is allowed to notify government authorities if the Agency believes a patient is the victim of abuse, neglect or domestic violence. The Agency will make this disclosure only when specifically required or authorized by law or when the patient agrees to the disclosure.
To Conduct Health Oversight Activities. The Agency may disclose your health information to a health oversight agency for activities including audits, civil administrative or criminal investigations, inspections, licensure or disciplinary action. The Agency, however, may not disclose your health information if you are the subject of an investigation and your health information is not directly related to your receipt of health care or public benefits.
In Connection With Judicial And Administrative Proceedings. The Agency may disclose your health information in the course of any judicial or administrative proceeding in response to an order of a court or administrative tribunal as expressly authorized by such order or in response to a subpoena, discovery request or other lawful process, but only when the Agency makes reasonable efforts to either notify you about the request or to obtain an order protecting your health information.
For Law Enforcement Purposes. As permitted or required by State law, the Agency may disclose your health information to a law enforcement official for certain law enforcement purposes as follows:

  • As required by law for reporting of certain types of wounds or other physical injuries pursuant to the court order, warrant, subpoena or summons or similar process.
  • For the purpose of identifying or locating a suspect, fugitive, material witness or missing person.
  • Under certain limited circumstances, when you are the victim of a crime.
  • To a law enforcement official if the Agency has a suspicion that your death was the result of criminal conduct including criminal conduct
    at the Agency. Including in an emergency in order to report a crime.

To Coroners And Medical Examiners. The Agency may disclose your health information to coroners and medical examiners for purposes of determining your cause of death or for other duties, as authorized by law.
To Funeral Directors. The Agency may disclose your health information to funeral directors consistent with applicable law and if necessary, to carry out their duties with respect to your funeral arrangements. If necessary to carry out their duties, the Agency may disclose your health information prior to and in reasonable anticipation of your death.
For Organ, Eye Or Tissue Donation. The Agency may use or disclose your health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs, eyes or tissue for the purpose of facilitating the donation and transplantation.
For Research Purposes. The Agency may, under very select circumstances, use your health information for research. Before the Agency discloses any of your health information for such research purposes, the project will be subject to an extensive approval process.
In the Event of A Serious Threat To Health Or Safety. The Agency may, consistent with applicable law and ethical standards of conduct, disclose your health information if the Agency, in good faith, believes that such disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or to the health and safety of the public.
For Specified Government Functions. In certain circumstances, the Federal regulations authorize the Agency to use or disclose your health information to facilitate specified government functions relating to military and veterans, national security and intelligence activities, protective services for the President and others, medical suitability determinations and inmates and law enforcement custody.
For Worker’s Compensation. The Agency may release your health information for worker’s compensation or similar programs.
Authorization To Use Or Disclose Health Information
Other than is stated above, the Agency will not disclose your health information other than with your written authorization. The Agency will not sell or disclose your health information for marketing purposes. If you or your representative authorizes the Agency to use or disclose your health information, you may revoke that authorization in writing at any time.
Your Rights With Respect To Your Health Information

You have the following rights regarding your health information that the Agency maintains:
Right to be notified of a breach. You have the right to be notified in the event the Agency discovers a breach of your health information.
Right to request restrictions. You may request restrictions on certain uses and disclosures of your health information. You have the right to request a limit on the Agency‘s disclosure of your health information to someone who is involved in your care or the payment of your care. However, the Agency is not required to agree to your request. If you wish to make a request for restrictions, please contact the Privacy Officer. You have the right to request restriction of certain disclosures of your health information to a health plan when you have paid out of pocket and in full for those services.
Right to receive confidential communications. You have the right to request that the Agency communicate with you in a certain way. For example, you may ask that the Agency only conduct communications pertaining to your health information with you privately with no other family members present. If you wish to receive confidential communications, please contact the Privacy Officer, (480) 397-7577. The Agency will not request that you provide any reasons for your request and will attempt to honor your reasonable requests for confidential communications.
Right to inspect and copy your health information. You have the right to inspect and copy your health information, including billing records. A request to inspect and copy records containing your health information must be made in writing to the Privacy Officer, (480) 397- 7577. If you request a copy of your health information, the Agency may charge a reasonable fee for copying and assembling costs associated with your request. A copy may be made available to you either in paper or electronic format if we use an electronic format.
Right to amend health care information. You or your representative have the right to request that the Agency amend your records, if you believe that your health information is incorrect or incomplete. That request may be made as long as the information is maintained by the Agency. A request for an amendment of records must be made in writing to the Privacy Officer, Allegiant Hospice, 1234 S Power Rd. Suite 150, Mesa, AZ 85206-3700. The Agency may deny the request if it is not in writing or does not include a reason for the amendment. The request also may be denied if your health information records were not created by the Agency, if the records you are requesting are not part of the Agency‘s records, if the health information you wish to amend is not part of the health information you or your representative are permitted to inspect and copy, or if, in the opinion of the Agency, the records containing your health information are accurate and complete.
Right to an accounting. You or your representative have the right to request an accounting of disclosures of your health information made by the Agency for certain reasons, including reasons related to public purposes authorized by law and certain research. The request for an accounting must be made in writing to the Privacy Officer, Allegiant Hospice, 1234 S Power Rd. Suite 150, Mesa, AZ 85206-3700. The request should specify the time period for the accounting. Accounting requests may not be made for periods of time in excess of seven (7) years. The Agency would provide the first accounting you request during any 12-month period without charge. Subsequent accounting requests may be subject to a reasonable cost-based fee.
Right to a paper copy of this notice. You or your representative have a right to a separate paper copy of this Notice at any time even if you or your representative have received this Notice previously. To obtain a separate paper copy, please contact the Privacy Officer, (480) 397-7577. You may also obtain a copy of the current version of the Agency’s Notice of Privacy Practices at its website, www.allegianthospice.org/privacy

Duties Of The Agency
The Agency is required by law to maintain the privacy of your health information and to provide to you and your representative this Notice of its duties and privacy practices. The Agency is required to abide by the terms of this Notice as may be amended from time to time. The Agency reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all health information that it maintains. If the Agency changes its Notice, the Agency will provide a copy of the revised Notice to you or your appointed representative. You or your personal representative have the right to express complaints to the Agency or to the Secretary of DHHS if you or your representative believe that your privacy rights have been violated. Any complaints to the Agency should be made in writing to the Privacy Officer, Allegiant Hospice LLC, 1234 S Power Rd. Suite 150, Mesa, AZ 85206-3700. Complaints to the Secretary of Health and Human Services are directed to: Department of Human Services, 200 Independence Ave. SW, Washington, D.C. 20201, toll-free 877-696-6775. You will not be retaliated against in any way for filing a complaint. The Agency encourages you to express any concerns you may have regarding the privacy of your information.

Contact Person

The Agency has designated the Privacy Officer as its contact person for all issues regarding patient privacy and your rights under Federal privacy standards. You may contact this person at Privacy Officer, Allegiant Hospice LLC, 1234 S Power Rd. Suite 150, Mesa, AZ 85206-3700 or by telephone at (480) 397-7577.

Effective Date
This Notice is effective September 16, 2013.

IF YOU HAVE ANY QUESTIONS REGARDING THIS LEAGL NOTICE, PLEASE CONTACT THE PRIVACY OFFICER AT: ALLEGIANT HOSPICE, 1234 S POWER RD. SUITE 150, MESA, AZ 85206-3700 OR BY PHONE AT (480) 397-7577.

Electronic (online) Privacy Policy

What information do we collect?

We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form. When using our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
-To personalize your experience (your information helps us to better respond to your individual needs)
-To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
-To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
-To administer a contest, promotion, survey or other site feature
-To send periodic emails
The email address you provide, may be used to send you information and updates, in addition to receiving occasional company news, updates, related service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy
If we decide to change our online privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 12/11/2012

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.allegianthospice.org
1234 S Power Rd. Suite 150, Mesa, AZ 85206-3700, United States
[email protected]
(480) 397-7577

 

Important Legal Notices

External Links

As a courtesy and for the convenience of our users some pages of our website provide links to other websites not managed or controlled by Allegiant Hospice. Allegiant Hospice does not endorse nor does it control or take responsibility for the content or information on any external website.

Website Linking Terms

You are hereby permitted to create hyperlinks to the content on the Allegiant Hospice website, provided that the hyperlink accurately describes the content as it appears on the website.  Allegiant Hospcie reserves the right to revoke this license generally, or the right to use specific links, at any time.  Under no circumstances may the website or any of its content be “framed” or portions of the website copied to a server.  Each page within the website must be displayed in full (including all trademarks, branding, advertising and promotional materials), without any accompanying frame, border, margin, design, branding, trademark, advertising or promotional materials not originally displayed on the page within the website.  You shall not use Allegiant Hospice’s name, content, logo or trademark without the prior written consent of Allegiant Hospice.  Linking with the Allegiant Hospice website shall not be deemed an endorsement or promotion in any way of you, your website, your products or services.

Social Media  – Terms of Use

We encourage open discussions and look forward to any comments, stories and experiences you want to share. However, this is a public website, and you should therefore not share any personal medical information which you wish to be held confidential (e.g. Protected Health Information “PHI”). We look forward to your participation. We can not respond to every comment, particularly those that deal with individual medical cases and issues. The information provided on this website is for informational purposes only and is not intended to take the place of consultation with your physician.

Allegiant Hospice does not give medical advice via its websites or social medical sites and will not respond to patient-specific clinical questions posted on this site. This site is not a substitute for medical advice, diagnosis or treatment, nor is the information provided herein intended to replace consultation with a qualified physician or other health care provider. Use of this website shall not constitute establishment of a physician/patient or clinical relationship with any individual, nor establishment of or offer to enter into a business relationship with any institution or organization. Any questions that you may have regarding the diagnosis, care or treatment of a medical condition or any products described in this web site should be directed to your physician. If you are seeking specific medical advice, please contact your physician or call 911 in the case of an emergency.

The opinions expressed on the Allegiant Hospice social media sites represent the thoughts of the Facebook or other social media communities and not those of Allegiant Hospice. The views expressed there do not in any way reflect the views of the site they are posted on, other sites affiliated with this site, the staff involved with the site, or any other members of this site. Any reliance on any information provided on this site or by individuals using this site is solely at your own risk. Allegiant Hospice is not liable for any adverse events which occur from use of this site or as a result of any medical conditions you may have.

By posting any comments, posts or other material, you provide Allegiant Hospice the irrevocable right to reproduce, distribute, publish, display, edit, modify, create derivative works from, and otherwise use your submission for any purpose in any form and on any media.

Allegiant Hospice reserves the ultimate right to edit or delete any comments deemed inappropriate for the blog and its readers including terminating a user’s access to the blog feature upon any breach of the following terms and conditions.

The following types of comments will be deleted or edited by moderators:

  • Abusive or hurtful comments about the blogger or another commenter.
  • Off-topic and redundant comments (this includes promotion of events, groups, pages, websites, organizations, and programs not related to or affiliated with Allegiant Hospice).
  • Comments which use foul language or “hate speech” (racial, ethnic or gender bashing language).
  • Material posted that is unlawful, obscene, threatening, harassing, abusive, slanderous or embarrassing to any person or entity determined by Allegiant Hospice in its sole discretion.
  • Personal attacks or defamatory comments (i.e., making negative personal comments about a fellow commenter), instead of just criticizing his/her posting, opinion, or comments.
  • Comments that violate the privacy of our patients and their families.
  • Participants will not evaluate, endorse or recommend any particular health care providers, medications or treatments.

Additionally, Allegiant Hospice retains the right to edit or delete any communications posted on this site, regardless of whether such communications violate the above standards.

All links to other websites found linked from these blogs/ communities are provided as a service to readers, but such linkage does not constitute endorsement of those sites by Allegiant Hospice, and as such we are not responsible for the content of external websites.

By submitting content to our social media sites (wall posts, photos, links, etc.), you understand that this information is publicly available and agree to the terms of using this site. You agree that you are obligated to review the terms of use of this site on a regular basis for any changes and you agree to be bound by those changes by continuing to use this site. Allegiant Hospice has the right to amend these terms at any time without notice to you by making changes to the terms as posted on this site. If you do not wish to have your information published, please do not post on this page.

You agree that you will indemnify Allegiant Hospice against any damages, losses, liabilities, judgments, costs or expenses (including reasonable attorneys’ fees and costs) arising out of a claim by a third party relating to any material you have posted.

Our site does not host or receive funding from advertising.